Shipping policy

Return Policy 

We want you to love your Lunette.
If you’re not completely satisfied, we accept returns of Starter Kits within 30 days of delivery for a full refund, minus shipping fees.

To keep things fair and hygienic:

• Scent capsules are final sale and cannot be returned or exchanged once opened.

• Returns are limited to one Starter Kit per customer, and must be in like-new condition with all original packaging.

• Bulk or repeated returns may be reviewed and declined to prevent misuse.

To start a return, please contact our support team at hello@getlunette.com with your order number and reason for return.
Once approved, you’ll receive a prepaid return label. Refunds are processed once the item is received and inspected. We reserve the right to deny returns that show excessive use, damage, or abuse of our policy.

Shipping Policy 

We currently ship within the 48 contiguous United States only.
Shipping is free on all orders and fulfilled via UPS Ground or FedEx Ground.

Backordered Items

If your order includes a backordered Lunette, your shipping confirmation will be sent once your unit is ready to ship. Your order is fully reserved, and no additional steps are needed — it will automatically ship as soon as it’s ready.

Processing & Delivery
In-stock items typically process within 2–4 business days and arrive within 3–7 business days, depending on your location. You’ll receive a tracking number by email as soon as your order ships.

We are not able to ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or international destinations at this time.

Please double-check your shipping address at checkout. Lunette is not responsible for delays, misdeliveries, or losses resulting from incorrect address information. Once a package is marked “Delivered” by the carrier, responsibility for the shipment transfers to the customer.